WHO WE ARE AND HOW TO CONTACT US
The Rocco Forte Friends Programme (the “Programme”) is operated by Rocco Forte Hotels ("We"). We are registered in England and Wales under company number 03277921 and have our registered office at 70 Jermyn Street, London SW16 6NY.

The Programme will provide guests of Rocco Forte Hotels with access to a personalised account page containing a variety of personalised user benefits and offers from time to time. The terms and conditions applicable to your use of the Programme are set out below.

For any queries regarding these terms, please contact enquiries@roccofortehotels.com.

BY USING THE PROGRAMME YOU ACCEPT THESE TERMS
By using the Programme, you confirm that you accept these terms of use and that you agree to comply with them.

If you do not agree to these terms, you must not use the Programme.

THERE ARE OTHER TERMS THAT MAY APPLY TO YOU
The following additional terms also apply to your use of the Programme:

• • Our Privacy Policy which sets out details about how We use your information
• • Our Cookie Policy which sets out information about how We use cookies
• • Our Website Terms and Conditions which outline our general terms and conditions relating to Rocco Forte Hotels bookings
• • Any other specific terms outlined by us to you in respect of any benefits or offers provided by us or a third party provider

WE MAY MAKE CHANGES TO THESE TERMS
We amend these terms from time to time. Every time you wish to use the Programme, please check these terms to ensure you understand the terms that apply at that time.

WE MAY MAKE CHANGES TO THE PROGRAMME
We may update and change the Programme from time to time to reflect changes to our users' needs and our business priorities. We will try to give you reasonable notice of any major changes.

WE MAY SUSPEND OR WITHDRAW THE PROGRAMME
The Programme is made available free of charge.

We do not guarantee that the Programme, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of the Programme, at any time, for security and/or business and operational reasons.

You are responsible for ensuring that all persons who access the Programme through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.

YOU MUST KEEP YOUR ACCOUNT DETAILS SAFE
If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.

We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use.

If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us at enquiries@roccofortehotels.com.

HOW YOU MAY USE MATERIAL ON OUR PROGRAMME
We are the owner or the licensee of all intellectual property rights in the Programme, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

You must not use any part of the content on our Programme for commercial purposes without obtaining a licence to do so from us or our licensors.

If you print off, copy or download any part of our Programme in breach of these terms of use or our rights in respect of the Programme, your right to use the Programme will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

DO NOT RELY ON INFORMATION ON THIS PROGRAMME
The content on the Programme is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on the Programme.

Although We make reasonable efforts to update the information on the Programme, We make no representations, warranties or guarantees, whether express or implied, that the content on the Programme is accurate, complete or up to date.

WE ARE NOT RESPONSIBLE FOR WEBSITES WE LINK TO
Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them.

We have no control over the contents of those sites or resources.

OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU
We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.

We exclude all implied conditions, warranties, representations or other terms that may apply to our site or any content on it.

We will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:

• • use of, or inability to use, our site; or
• • use of or reliance on any content displayed on our site.

In particular, We will not be liable for:

• • loss of profits, sales, business, or revenue;
• • business interruption;
• • loss of anticipated savings;
• • loss of business opportunity, goodwill or reputation; or
• • any indirect or consequential loss or damage.

Please note that We only provide the Programme for domestic and private use. You agree not to use the Programme for any commercial or business purposes, and We have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

HOW WE MAY USE YOUR PERSONAL INFORMATION
We will only use your personal information as set out in our Privacy Policy.

You are solely responsible for securing and backing up your content.

WE ARE NOT RESPONSIBLE FOR VIRUSES AND YOU MUST NOT INTRODUCE THEM
We do not guarantee that the Programme will be secure or free from bugs or viruses.

You are responsible for configuring your information technology, computer programmes and platform to access the Programme. You should use your own virus protection software.

You must not misuse the Programme by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to the Programme, the server on which the Programme is stored or any server, computer or database connected to the Programme. You must not attack the Programme via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and We will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use the Programme will cease immediately.

RULES ABOUT LINKING TO OUR SITE AND PROGRAMME
You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.

You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

We reserve the right to withdraw linking permission without notice.

If you wish to link to or make any use of content on the Programme other than that set out above, please contact enquiries@roccofortehotels.com.

WHICH COUNTRY'S LAWS APPLY TO ANY DISPUTES?
These terms of use and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with it or its subject matter or formation shall be governed by and construed in accordance with English law. The courts of England shall have exclusive jurisdiction.